Privacy Policy

Effective date: June 29, 2026 • Last updated: June 29, 2026

MotiveAction ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use and share it, and the rights you have over it.

This policy applies to the MotiveAction desktop application (macOS, Windows, Linux), the Motiveaction mobile application (iOS and Android), and the website at motiveaction.app (collectively, the "Service").

1. Data Controller

The data controller responsible for your personal data is:

Softs AV (operating as MotiveAction)
Email: info.softsav@gmail.com
Contact form: info.softsav@gmail.com

If you are located in the European Economic Area (EEA) or United Kingdom, you may also contact our EU/UK representative at the same address.

2. Personal Data We Collect

2.1 Account data

When you create an account we collect:

Email address (required for authentication)
Password (stored as a cryptographic hash — we never see your raw password)
Account creation date and timestamp
Premium subscription status

2.2 Learning content you create

Topics, roadmap items, progress records, completion timestamps, and any notes you enter are stored to provide the core functionality of the Service. This content belongs to you.

2.3 Payment data

Premium subscriptions are processed by our third-party payment processor. We do not store your full card number, CVV, or bank details. We receive only a transaction reference, subscription status, and renewal date.

2.4 Device and usage data

We collect limited technical data to operate and improve the Service, including:

Device type, operating system version, and app version
Crash reports and error logs (anonymised where possible)
Notification delivery status (sent / opened / dismissed)
General feature usage patterns (e.g., which screens are visited)

We do not use persistent advertising identifiers or sell usage data to advertisers.

2.5 Data you do not need to provide

The free tier of Motiveaction does not require an account. You can create roadmaps and use the app locally without providing any personal data. An account is only required to sync data across devices or to subscribe to Premium.

3. Legal Basis for Processing (EEA / UK Users)

If you are located in the EEA or UK, we process your personal data under the following legal bases:

Processing activity	Legal basis
Creating and managing your account	Performance of a contract (Art. 6(1)(b) GDPR)
Providing the core Service features	Performance of a contract (Art. 6(1)(b) GDPR)
Processing Premium payments	Performance of a contract (Art. 6(1)(b) GDPR)
Security monitoring and fraud prevention	Legitimate interests (Art. 6(1)(f) GDPR)
Service improvement and crash analytics	Legitimate interests (Art. 6(1)(f) GDPR)
Sending transactional emails (receipts, security alerts)	Performance of a contract (Art. 6(1)(b) GDPR)
Sending optional product updates	Consent (Art. 6(1)(a) GDPR) — you may opt out at any time
Compliance with legal obligations	Legal obligation (Art. 6(1)(c) GDPR)

4. How We Use Your Data

To create and manage your account and authenticate you securely
To sync your learning data across your devices
To deliver desktop and mobile notifications as configured by you
To process and manage your Premium subscription
To respond to your support requests
To detect and prevent fraud, abuse, and security incidents
To monitor app stability and diagnose technical issues
To comply with applicable legal obligations

We do not use your learning content to train AI models or sell it to third parties.

5. Sharing Your Data

We do not sell, rent, or trade your personal data. We share data only with:

5.1 Infrastructure and service providers

Supabase — database, authentication, and real-time sync (hosted on AWS in the US/EU). Supabase acts as a data processor under a Data Processing Agreement (DPA).
Payment processor — to handle subscription billing. They are independently PCI-DSS certified.
Error monitoring — crash and error reports (anonymised) may be processed by a monitoring provider.

5.2 Legal disclosures

We may disclose your data if required by law, court order, or governmental authority, or if necessary to protect the rights, property, or safety of Motiveaction, its users, or the public.

5.3 Business transfers

If Motiveaction is acquired or merges with another entity, your data may be transferred as part of that transaction. You will be notified via email or a prominent notice in the Service before any such transfer occurs.

6. International Data Transfers

Our primary database is hosted by Supabase. You may choose an EU-based Supabase region to keep your data within the EEA. Where data is transferred outside the EEA or UK, we rely on the European Commission's Standard Contractual Clauses (SCCs) or equivalent UK transfer mechanisms to ensure adequate protection.

7. Data Retention

Account and learning data — retained for as long as your account is active. When you delete your account, all personal data is permanently deleted within 30 days.
Payment records — retained for 7 years to comply with accounting and tax laws.
Crash logs — retained for 90 days, then automatically purged.
Backups — encrypted backups are retained for up to 30 days before being overwritten.

8. Cookies and Tracking

The Motiveaction website uses a minimal set of cookies:

Session cookie — a short-lived, encrypted cookie used only if you log into the admin dashboard. It is strictly necessary and cannot be disabled without breaking that feature.
We do not use advertising cookies, social-media tracking pixels, or third-party analytics cookies on the public marketing pages.

The desktop and mobile apps do not use browser cookies. They use local device storage for settings and an authentication token provided by Supabase.

9. Children's Privacy (COPPA)

The Service is not directed at children under 13 years of age (or under 16 in the EEA/UK). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at info.softsav@gmail.com and we will promptly delete it.

10. Your Privacy Rights

10.1 EEA and UK residents (GDPR / UK GDPR)

You have the right to:

Access — obtain a copy of the personal data we hold about you.
Rectification — correct inaccurate or incomplete data.
Erasure ("right to be forgotten") — request deletion of your data, subject to legal retention obligations.
Restriction — ask us to limit how we process your data in certain circumstances.
Data portability — receive your data in a structured, machine-readable format.
Object — object to processing based on legitimate interests or for direct marketing.
Withdraw consent — where processing is based on consent, withdraw it at any time without affecting past processing.
Lodge a complaint — with your local supervisory authority (e.g., your national Data Protection Authority).

10.2 California residents (CCPA / CPRA)

California residents have the right to:

Know what personal information we collect, use, disclose, and sell (we do not sell personal information).
Delete personal information we have collected, subject to certain exceptions.
Correct inaccurate personal information.
Opt out of the sale or sharing of personal information (not applicable — we do not sell or share data for advertising).
Limit use of sensitive personal information (we do not process sensitive personal information beyond what is necessary for the Service).
Non-discrimination for exercising your CCPA rights.

To exercise any California right, email info.softsav@gmail.com with the subject "CCPA Request". We will respond within 45 days.

10.3 Other US states

Residents of Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with enacted privacy laws may have similar rights. We will honour verified requests from residents of any US state in accordance with applicable law.

10.4 How to exercise your rights

Email us at info.softsav@gmail.com. We will respond within 30 days (GDPR) or 45 days (CCPA). We may ask you to verify your identity before processing the request. Account deletion can also be performed directly from within the app — on mobile, under Settings → Account → Delete Account; on desktop, from the account menu (top-right avatar) → Delete Account.

11. Security

We implement industry-standard security measures including:

Encryption in transit (TLS 1.2+) and at rest (AES-256)
Bcrypt-hashed passwords — we cannot recover your password
Row-level security (RLS) policies in the database so users can only access their own data
Regular security reviews of third-party dependencies

No method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights or freedoms, we will notify you and the relevant supervisory authority within 72 hours of discovery, as required by GDPR.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email (if you have an account) or via a notice in the app at least 30 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated policy. The "Last updated" date at the top of this page always reflects the most recent revision.

13. Contact Us

For privacy-related questions, data subject requests, or complaints:

Motiveaction — Privacy
Email: info.softsav@gmail.com
General enquiries: info.softsav@gmail.com

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.